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POLICIES
 

SHIPPING INFORMATION

GENERAL SHIPPING NOTES: To avoid delays in receiving your order, please make sure to include your FULL SHIPPING ADDRESS.
- Street Addresses - Please make sure to enter your complete address including directional abbreviations such as N, S, E, W, and street descriptions such as Dr, Ln, Cir, etc.
- Apartment Addresses - In addition to your street address, don't forget apartment (APT) or building (BLDG) numbers if applicable.
- Business Addresses - In addition to your street address, don't forget suite (STE) or floor (FLR) numbers if applicable.

Most orders will ship SAME / NEXT DAY depending upon the time they are received. Please keep in mind when selecting UPS EXPIDITED SHIPPING METHODS, that the delivery time is based on the SHIPMENT DATE, not the ORDER DATE.

Please include a phone number, WHERE YOU CAN ACTUALLY BE REACHED, with your order in case we or the shipping company have any questions pertaining to your order. If applicable, provide both a daytime and evening phone number so that we can contact you quickly to resolve any questions that may arise.

USA SHIPPING METHODS

GENERAL NOTES & TIPS
- If you would like to receive a TRACKING NUMBER for your shipment (and you are shipping to a STREET ADDRESS), please select a UPS shipping option. At this time, the USPS does not offer full scale package tracking.
- If you are shipping to a USPS PO BOX, you must use the appropriate USPS shipping method. UPS CAN NOT deliver to a USPS PO BOX.

UPS GROUND - This shipping method can be selected when shipping to a STREET ADDRESS.
- Average shipping time is 2-5 business days. A transit time map will display on the shipping screen when checking out of the store.

UPS 2 DAY AIR - This shipping method can be selected when shipping to a STREET ADDRESS. Packages will arrive within TWO DAYS of the SHIPMENT DATE (ie. Packages shipped on MON will arrive on WED).
- Shipping time is 2 business days.

UPS 3 DAY SELECT - This shipping method can be selected when shipping to a STREET ADDRESS. Packages will arrive within THREE DAYS of the SHIPMENT DATE (ie. Packages shipped on MON will arrive on THU).
- Shipping time is 3 business days.

USPS FC / Priority Mail - This method can be selected when shipping to a street address or USPS PO BOX. If you are shipping to a USPS PO BOX, YOU MUST use a USPS shipping method.
- Average shipping time is 2-5 business days.

USPS - Military APO/FPO - This method must be selected when shipping to a military address - most commonly referred to as APO (Air/Army Post Office) and FPO (Fleet Post Office).
- Average shipping time will vary depending on destination and customs clearance.

INTERNATIONAL SHIPPING METHODS

USPS International Airmail - Please select your country from the drop down list on the shipping checkout page. If your country is not listed, select ALL OTHER COUNTRIES.
- Packages are shipped via USPS International Airmail - The calculated price includes all documentation fees in the US. PLEASE NOTE: The quoted shipping price DOES NOT include any taxes that may be levied in your country [commonly referred to as a value added tax (VAT)]. If you have not ordered from the US before, you might want to check with your local post office or customs house for fees that may apply.
- Average shipping time is 7-14 business days. Shipping times are affected by destination and customs clearance. During times of heightened security, shipping times can take longer.

WEIGHTS & COLORS

When filling disc orders, weight is considered more important than color unless otherwise specified in the comments field when checking out of the store. We will contact you if we cannot fill your order within +/- 2g of the weight range selected.

Color selections are considered a preference. We will try to get as close as possible, but please keep in mind that our stock is limited to what is currently available from the manufacturer. If there are special circumstances where certain colors are not acceptable (ie. someone that is color blind), please let us know in the comments field when checking out of the store.

RETURN POLICY & SATISFACTION GUARANTEE

All Shipments are 100% SATISFACTION GUARANTEED. Items may be returned in new/unopened condition for a full refund of the purchase price (shipping charges are not refundable). Items must be received in resellable condition to be eligible for refund. Used items will not be credited. All returns must be received postage paid - no COD shipments accepted. We will gladly exchange any item that you are not happy with; shipping charges may apply depending on the circumstances. If there is a product defect or error on your order, we will fix the problem promptly.

Returns should be mailed to our returns consolidator along with a copy of your packing slip:


BREINER ENTERPRISES, INC.
ATTN: RETURN DEPT.
3205 Rivermont Pkwy.
Alpharetta, GA 30022-1669

WARRANTY

In the event that warranty service is ever needed, please contact us, and we will arrange for a repair or replacement as quickly as possible based on the manufacturers warranty policies.

CREDIT CARD ORDERS

We accept VISA, Mastercard, Discover, and Amex.

Your card WILL NOT be charged until we make sure that everything you have ordered is in stock and ready to ship.

In the event of a refund (for returned items, etc..), we are usually able to issue the refund to the card that was used to place the order. We reserve the right to issue refunds by check. In no instance will we refund an amount to a secondary card.

SITE SECURITY & PRIVACY

We run a digital certificate issued by THAWTE to ensure that your payment information is kept confidential. When you provide us with payment information, it's done on a secure server using one of today's most advanced security systems based on Secure Socket Layers (SSL) technology. Your information is encrypted prior to transmission, and is decrypted for processing on our end. In addition, all of the customer data we collect is protected against unauthorized access.

If you would prefer not to place your order online, you may place it by phone, fax or mail. For more information on how to place an offline order, click on the ABOUT US link located on every page.

Privacy is a serious matter for you and we understand that. You can visit our site and browse without providing any personal information. When you place an order, we will need some information, but we limit it to the minimum amount necessary. We appreciate the trust you are placing in us when you supply this information. We will only use it for the purchase and delivery of products to you. We do provide your name and shipping address to the freight carrier (USPS, UPS, FedEx, DHL, Etc..) for delivery purposes. In the case of a drop shipment, your name, address, and contact information will be provided to the manufacturer for delivery purposes. Additionally, they provide this information to the freight carrier for delivery purposes.

We will never disclose your personal information to a third party, for any reason, unless required to do so by law.

OUR METHODS OF CONTACT

Our primary contact method for questions on your order is by PHONE. Please make sure to include a phone number where you can be reached with your order.

TTY Customers - If you prefer to be contaced via email, please indicate so in the comments section when checking out.

GENERAL DISCLAIMER

Product pictures are provided as a "reference" - The color & artwork of the product in the picture does not necessarily reflect the color & artwork of the product you will receive. Please keep in mind that our stock is limited to the colors and artwork that are currently available from the manufacturer. We have provided color options where possible. If you desire a specific color on an item, please give us a call, and we will be happy to "walk you through" the available options.

All product names contained in our site are trademarks of their respective holders.

All prices are quoted in U.S. dollars and are subject to change.

 
 
 
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